Howdy Partner! Here’s everything you need to know about getting your boots to your doorstep and what to do if they don’t fit just right.

Shipping Information

We’ll get your order saddled up and on its way faster than a mustang at full gallop!

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information when your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Estimated delivery: 10-15 business days after shipment
  • Best for partners who want their boots in a hurry

Free Shipping: Available on orders over $50 via EMS

  • Estimated delivery: 15-25 business days after shipment
  • Perfect for those who don’t mind waiting a little longer to save some cash

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be as happy with your boots as a cowboy is with his trusty steed. If something’s not quite right, we’ll make it right!

Our Return Promise

We accept returns and exchanges within 15 days of you receiving your order. Items must be:

  • In new, unworn condition
  • With all original packaging and tags attached
  • Accompanied by your packing slip or order confirmation

How to Return or Exchange

Step 1: Contact Our Corral (Within 15 Days)

Email our friendly team at [email protected] with:

  • Your order number
  • What you’d like to return/exchange
  • The reason for return/exchange

We’ll respond quicker than a jackrabbit – typically within 24 hours!

Step 2: Prepare Your Package

Pack your items securely in the original packaging (or similar sturdy box) with all tags still attached. Include a copy of your packing slip or order confirmation.

Step 3: Ship It Back to Us

Send your return package to:

Outlet The Casual Cowboy Store
Returns Department
578 Murry Street
Virginia Beach, US 23451

Important: We recommend using a trackable shipping service. Return shipping costs are your responsibility unless the item arrived damaged or incorrect.

Step 4: We’ll Process Your Return

Once we receive and inspect your return (usually within 3-5 business days), we’ll process your refund or ship out your exchange. You’ll receive an email confirmation when it’s done.

Non-Returnable Items

Some items are as final as a cowboy’s handshake:

  • Custom or Special Order Items: Any boots or shoes made to your specific measurements
  • Final Sale Items: Clearly marked as non-returnable when purchased
  • Worn or Damaged Items: Products showing signs of wear or damage not present when shipped

Refund Information

Once your return is processed:

  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Original Shipping Costs: Non-refundable unless the return is due to our error

Exchange Information

  • We’ll ship your new item once we receive your return
  • If the new item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

International Returns

For our partners outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in U.S. Dollars – exchange rates may vary

Need Help?

If you have any questions about shipping or returns, don’t hesitate to reach out to our Virginia Beach team:

  • Email: [email protected]
  • Address:
    Outlet The Casual Cowboy Store
    578 Murry Street
    Virginia Beach, US 23451

We aim to make the return process as smooth as well-worn leather. Thanks for shopping with us, partner!

Happy trails,
The Team at Outlet The Casual Cowboy Store