At Outlet The Casual Cowboy Store, we want you to be as happy with your boots as a calf in fresh pasture. If your western wear doesn’t fit quite right or isn’t what you expected, we’ll make it right quicker than you can say “yeehaw!”

Our Return Promise

We stand behind our products like a cowboy stands behind his horse. If you’re not completely satisfied, we’ll accept returns or exchanges within 15 days of receiving your order. All items must be in new, unworn condition with original packaging and tags attached – just like when they left our Virginia Beach store.

How to Return or Exchange Your Order

Step 1: Contact Our Corral (Within 15 Days)

Reach out to our friendly team at [email protected] with your order number and what you’d like to return or exchange. We’ll respond quicker than a jackrabbit – typically within 24 hours.

Step 2: Prepare Your Package

Pack your items securely in the original packaging (or similar sturdy box) with all tags still attached. Include a copy of your packing slip or order confirmation.

Step 3: Ship It Back to Us

Send your return package to:

Outlet The Casual Cowboy Store
Returns Department
578 Murry Street
Virginia Beach, US 23451

We recommend using a trackable shipping service. The return shipping costs are your responsibility unless the item arrived damaged or incorrect.

Step 4: We’ll Process Your Return

Once we receive and inspect your return (usually within 3-5 business days), we’ll process your refund or ship out your exchange. You’ll receive an email confirmation when it’s done.

Return/Exchange Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Howdy Casual Cowboy Team,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return/exchange:
[Product Name], Size: [Size], Color: [Color], Quantity: [Quantity]

Reason for return/exchange:
[Please describe why you’re returning/exchanging]

For exchanges, I’d like:
[New Product Name], Size: [Size], Color: [Color], Quantity: [Quantity]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Refund Information

Once your return is processed:

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Original Shipping Costs: These are non-refundable unless the return is due to our error

Exchange Information

For exchanges:

  • We’ll ship your new item once we receive your return
  • If the new item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Special Considerations

While most of our boots and shoes can be returned, there are a few exceptions that are as final as a cowboy’s handshake:

  • Custom or Special Order Items: Any boots or shoes made to your specific measurements or requests
  • Final Sale Items: Clearly marked as non-returnable when purchased
  • Worn or Damaged Items: Products showing signs of wear or damage not present when shipped

International Returns

For our partners outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in U.S. Dollars – exchange rates may vary

Got Questions?

If you have any questions about returns or exchanges, don’t hesitate to reach out to our Virginia Beach team:

Email: [email protected]
Physical Address:
Outlet The Casual Cowboy Store
578 Murry Street, Virginia Beach, US 23451

We aim to make the return process as smooth as well-worn leather. Thanks for shopping with us, partner!

Happy trails,
The Team at Outlet The Casual Cowboy Store