FAQ

We specialize in authentic western-style footwear including:

• Ankle Boots & Shorties – Perfect for casual outings
• Western Boots – Our signature rugged-yet-stylish collection
• Work Boots & Shoes – Built tough for hardworking cowboys and cowgirls
• Casual Shoes – Comfortable everyday wear with western flair
• Sandals & Flip Flops – Relaxed footwear for warmer days

Western boots typically fit true to size, but we recommend:

• Measuring your foot in the afternoon when feet are naturally slightly larger
• Considering socks you’ll wear with them (thicker for work boots, thinner for dress styles)
• Checking our detailed sizing chart for each specific boot style

Remember – quality leather will stretch slightly with wear!

Absolutely! Our Work Boots & Shoes collection is built with:

• Premium full-grain leather
• Steel or composite safety toes (where applicable)
• Slip-resistant outsoles
• Comfort technology for all-day wear

They’re as tough as the folks who wear ’em!

We make checkout as easy as a country sunset with:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed – safer than a bank vault in the Wild West!

You bet! We use bank-level encryption to protect your information. We don’t store your full payment details on our servers – that’s between you and your bank or PayPal.

Not currently, partner – but we’re working on introducing them faster than a mustang can gallop! In the meantime, you can always purchase items as gifts and have them shipped directly to your lucky recipient.

We offer two ways to get your boots on the trail:

1. Standard Shipping ($12.95): Faster than a cowboy at a rodeo with DHL/FedEx (10-15 business days after processing)
2. Free Shipping: For orders over $50 via EMS (15-25 business days after processing)

All orders take 1-2 business days to process before shipping.

We sure do! From our Virginia Beach headquarters, we ship globally (except some Asian countries and remote areas). Whether you’re in Texas or Timbuktu, we’ll get your western wear to you.

Once your order ships, we’ll send you a tracking number faster than you can say “yeehaw!” You can use this to follow your package’s journey right to your doorstep.

If your footwear doesn’t fit just right (though we’re mighty confident it will), you’ve got 15 days after delivery to initiate a return. Items must be:

• Unworn (we can tell if boots have been broken in!)
• In original packaging
• With all tags attached

Just send a message to [email protected] with your order number and what didn’t work for you. We’ll guide you through the process smoother than a line dance.

For returns due to our error, we’ll cover the costs faster than you can say “giddyup!” Otherwise, return shipping is the customer’s responsibility – but we’ll help you find the most affordable option.

Our Virginia Beach team is always ready to help at [email protected]. We aim to respond quicker than a jackrabbit – typically within 24 hours.

Nope! You can check out as a guest, but creating an account lets you:

• Track orders easier
• Save your shipping info for faster checkout next time
• View your order history

On the login page, click “Forgot Password” and we’ll send you instructions to reset it faster than a cowboy can rope a calf!